Shipping Policy

Delivery to the United Kingdom

We offer FREE shipping UK-wide. Orders are delivered by trusted courier partners with tracking provided.

Standard delivery: 5–10 business days.

Dispatch Times

Orders placed before 2:30 PM AEST, Monday to Friday, are dispatched the same business day. Orders placed after 2:30 PM, or on weekends and public holidays, are dispatched the next business day.

Delivery timeframes are estimates only. We're not responsible for delays caused by couriers, customs processing, weather, or other factors beyond our control, but we'll always help track and resolve any issues.

Tracking

Once your order ships, you'll receive a tracking number by email.

Lost or Delayed Deliveries

If your order hasn't arrived within the estimated timeframe, contact us at info@theflagmen.com and we'll help track it down. If an order is confirmed lost in transit, we'll arrange a replacement or refund.

Return & Refund Policy

At The Flag Men, we stand by the quality of our flags. If something's not right, we're here to make it right.

Your Rights Under UK Law

Your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply in full and are not limited by anything in this policy.

Faulty, Damaged, or Incorrect Items

If your flag arrives damaged, faulty, or isn't what you ordered, email us at info@theflagmen.com with your order number and a photo. We'll sort it out with a replacement or refund, and we cover the return shipping.


30-Day Money-Back Guarantee

We back our flags with a 30-day money-back guarantee. If you're not satisfied with your purchase, return it within 30 days of delivery for a refund, provided:

• The item is unused and in its original condition
• It's returned in the original packaging
• You provide proof of purchase

Return shipping is at the buyer's expense.

Items We Can't Accept Back

Returns of flags that have been flown, marked, altered, or damaged after delivery are assessed at our discretion and may not be accepted under the 30-day guarantee. This doesn't affect your statutory rights if the item was faulty when you received it.

How Refunds Work

Once we've received and inspected your return, we'll email you. Approved refunds are processed to your original payment method within 3–5 business days.

Questions

Email: info@theflagmen.com — we aim to respond within 1 business day.